How long will it take to receive my order?
Standard Delivery 2 - 7 business days shipping + 1 - 2 processing days
Priority Delivery 2 - 3 business days shipping + 1 - 2 processing days
Most orders ship within 24 hours.
Please note US Mail doesn't guarantee their Priority Delivery times, however they are very good about getting them to you within 3 business days.
We can't offer Overnight shipping - We are too far out in the country to offer Overnight delivery. All carriers are unable to guarantee a package being shipped from our location due to the distance.
How much is Shipping Domestic & International?
What carriers do you use for shipping?
I just placed my order and need to make a change?
For example if you take our 3.5" butterfly and measured it in the center it would be about 2" across. If you measured it from top to bottom it would be 2.75". If you needed a butterfly cookie to go into a 3" box for wedding favors, it would be very frustrating to receive a 3.5" butterfly. So the cutter is measured at its two largest points, which for the butterfly is from its top left corner to its bottom right corner.
The makers of cookie cutters round by the nearest 1/4" - 1/2". We are careful to change a size from the makers measurements due to the fact that many cookie cutter collectors and bakers want different sizes in a particular pattern. If the manufacturer has a butterfly listed as a 3.5" cutter and we see that its closer to 3.75" a customer could buy a cutter they already have and be disappointed. In all the world of measuring cookie cutters is not perfect but its close.
Cookie Cutter Care
You are welcome to return unused cookie cutters within 30 days of purchase. A few things to keep in mind - They must be reshipped in a box, if sent in an envelope all mail carrier companies will smash them. Depending on how many cutters you are returning the cost to reship them to us can often eat up your refund. You may wish to keep them as gifts or tie them to the top of wrapped presents.
If you wish to return them just send them back with a copy of your invoice.
Please note that we do not accept returns on special orders.
If the address is correct and was simply misrouted, we will forward the package back to you free of charge.
We are happy to reship your package to a new address, however we will need to collect shipping charges in order to reship your package.
We ask that you please reply to our email within 7 business days. After 7 days your order will be processed for a refund less the shipping cost.
My package shows as being delivered, but I have not received it?
If your tracking number states that it has been delivered and you haven?t received it, please contact your local post office. Once your package has been marked delivered to you US Mail views it as your property and will not help us to locate the package. We are happy to help but it is much faster if you can contact your local post office to see if an error has made. Many times it will be based on your local carrier's memory, it is important to ask quickly.
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